“We suck at dealing with trolls and abuse on the platform and we’ve sucked at it for years,” wrote Dick Costolo, former CEO of Twitter, in a memo which was leaked to the press in 2015 “It’s no secret and the rest of the world talks about it every day.”
embarrassing, to many the remarks sounded like a long-overdue admission.
Online, abuse is depressingly common, and Twitter is far from the only
online space where the trolls and bullies make hay. With over half of young people being bullied online and stories about relentless trolling of individuals still frequently in the news,
you would be forgiven for thinking that nothing can be done to tackle the problem. Here are a few tips on tackling the trolls.
If they're trying to be funny, your willingness to rise to the bait provides the punchline. If you don't, there's no joke. The secret to withholding attention is consistency: never respond. That way, the trolls can't even be sure you've read their abuse.
If possible unmask your troll. Trolls thrive on anonymity,
but they're not, in my experience, too careful about guarding it. A
little digging will usually turn up something that makes their bile seem
beside the point. The information you uncover needn't include names,
addresses or photographs – just enough to turn your rage into pity. I,
for example, reply to my trolls with humour, I then post those replies online, people laugh at their ignorance, and learn not to be affraid of bullies. turning a negative into a positive.
My top tip is to tell someone, a parent, a trusted friend, a teacher, even the police if you feel threatened.
Also remember: it's not allowed. Trolling is unwelcome on most moderated sites bullying is a violation of Facebook policy and Twitter has rules against making threats. Ignore the trolls, but don't JUST ignore them. Click those Report buttons.